How to place an order
Orders can be submitted by e-mail, fax and ordinary mail or through one of our distributors.

E-mail: order@mlpa.com
Fax: +31 88 8657201
Mail: MRC-Holland; Willem Schoutenstraat 1; 1057 DL Amsterdam; The Netherlands

When placing an order, please include the following information:
  • Purchase order number
  • Shipping address or customer number
  • Billing address or customer number
  • Contact name + phone number + e-mail address purchase department
  • Name + phone number + email address end-user
  • Fluorescent label of the PCR primer (*)
  • VAT number (European Union only) (**)
(*) Fluorescent label of the PCR primers: FAM-labelled primers for ABI and Cy5.0 for Beckman instruments. Unlabelled primers are available on request. Please mention with each reagent kit which fluorescent label is required.

(**) VAT number (European Union only): All prices are without VAT. Countries of the European Union will have to pay VAT in their own country. Please mention on your order the VAT (TVA Intracommunitaire; MWS; BTW; IVA; MOMS) number of your company or institute. Our VAT no. is NL813037761B01. Without VAT identification number, we have to add 21% VAT to orders shipped within the European Union.

Custom fees and import taxes
The recipient is responsible for any local import or other taxes levied outside the Netherlands. Customers from the European Union will have to pay tax in their own country.

Shipping and Handling costs
The Netherlands: For orders below € 900, shipping/handling costs (€ 45) will be charged.
Europe: For orders below € 900, shipping/handling costs (€ 65) will be charged.
Outside Europe: For orders below € 1500, shipping/handling costs are € 120.

Prices are based on shipment by courier service (TNT, Fedex). Different prices apply for freight forwarding, please enquire.

Shipping Policy
Our SALSA MLPA products are shipped worldwide from Amsterdam, the Netherlands on dry ice or with ice packs, using a courier service. We ship on every Monday. For destinations within central Europe, USA and Canada we also ship on Wednesday. Orders will be shipped within 1,5 weeks time when products are in stock.

Returned Goods Policy
If errors in ordered goods were made by MRC-Holland, the goods will of course be replaced at the expense of MRC-Holland. If errors in ordering have been made by the customer, we unfortunately cannot exchange any goods, as SALSA MLPA products that have been shipped cannot be resold.

Product Use
Any product manufactured and/or distributed by MRC-Holland should be used in accordance with the product's labelled intended use.

Patents
Nothing disclosed herein is to be construed as a recommendation to use any of MRC-Holland products in violation of any patents. Furthermore, MRC-Holland does not warrant that any of its products, either when used alone or in combination with other products, is immune from charges of patent infringement. MRC-Holland will not be held responsible for patent infringements or other violations that may occur from the use of any of its products.
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